Shipping & Returns
Order Processing
In-stock orders are typically processed within 5–7 business days before shipment.
Processing times may be longer during holidays, product launches, sales, or periods of unusually high order volume.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Shipping
We offer shipping options and rates calculated at checkout based on your order and delivery address.
Orders of $150 or more qualify for free standard shipping within the United States.
Shipping estimates shown at checkout begin once your order has been processed and handed off to the carrier.
Princess & Papa is not responsible for carrier delays once a package is in transit, but we’re always happy to help if you experience a delivery issue.
Preorders
Items marked as Preorder are not currently available for immediate shipment.
Estimated ship or availability dates are displayed on the applicable product page and/or during checkout. These dates are estimates and may change due to production, freight, customs, carrier, or other delays outside our control.
If your order contains both in-stock and preorder items, fulfillment timing may vary depending on the items in your order. You may receive your items in separate shipments.
You will receive tracking information as each shipment is sent.
By purchasing a preorder item, you acknowledge and agree to the estimated fulfillment timeline shown at the time of purchase.
Returns
We accept eligible returns within 10 days of delivery.
To be eligible for a return, merchandise must be:
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, pet hair, or other signs of wear
- In original condition with tags attached, when applicable
Proof of purchase may be required.
To start a return, please contact us at info@princessandpapa.com.
Items returned without prior authorization may not be accepted.
Exchanges
We are happy to offer exchanges on eligible items, subject to availability.
If you need a different size or style, contact us at info@princessandpapa.com within 10 days of delivery.
Because inventory may be limited, we cannot guarantee that the requested replacement item will still be available when your exchange is processed.
If the requested item is unavailable, we may offer store credit, a refund, or another available option.
Return Shipping
Princess & Papa provides free return shipping for the first approved return associated with an order.
If additional returns are requested from the same order, the customer may be responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, Princess & Papa will cover the return shipping costs.
Original shipping charges are non-refundable unless required by law or the return is due to an error by Princess & Papa.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us at info@princessandpapa.com as soon as possible and include your order number and photos of the issue.
We’ll review the situation and work with you on an appropriate resolution.
Final Sale Items
Items marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Gift cards are also non-refundable except where required by law.
Refunds
Once an approved return is received and inspected, we’ll notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Questions
For questions about shipping, returns, exchanges, or preorders, contact us at:
