Welcome to Princess & Papa! We want to make sure your shopping experience is delightful, and that includes a clear and straightforward shipping and returns process.

Shipping Policy

Processing Time

• Orders are processed within 8-10 business days (Monday through Friday, excluding holidays).
• You will receive a confirmation email once your order has shipped, including tracking information.

Shipping Rates & Delivery Times

• Standard Shipping (5-7 business days): $5.99 
• Expedited Shipping (2-3 business days): $15.99
• Overnight Shipping (1 business day): $29.99

Please note: Delivery times are estimates and may vary based on location and carrier processing.

International Shipping
Currently, we only ship within the United States. Stay tuned for updates as we expand our delivery zones!

Return Policy
We hope you love your Princess & Papa items, but if you need to make a return, we’re here to help.

Return Eligibility

• Items can be returned within 10 days of purchase for a full refund.
• Items must be unworn, unwashed, and in original packaging with tags still attached.
• Certain items, including clearance and personalized items, are final sale and not eligible for return.

Return Process

1. Start a Return: Visit our Returns Center on our website to initiate a return.
2. Prepare Your Item: Pack the item securely in the original packaging, if possible, and include the original receipt or proof of purchase.
3. Ship Back the Item: Print the prepaid return shipping label provided through our Returns Center and drop it off at the designated carrier.

Note: Return shipping is free for your first return per order. Additional returns on the same order will incur a $5 return shipping fee.

Refunds

• Once your return is received and inspected, we’ll send you an email to confirm your refund, which will be processed within 5-7 business days to your original payment method.
• Original shipping costs are non-refundable.

Exchanges

• We currently do not offer direct exchanges. To swap an item, please initiate a return for the item you wish to replace and place a new order for the desired item.

Contact Us

Have questions about your order or need assistance with a return? Feel free to reach out to our Customer Support team atinfo@princessandpapa.com. We're here to help!